Customer Satisfaction Survey - Out of Warranty Repairs
   
First Name:
Last Name:
Address 1:
City:
State:
Zip Code:
Email:
   
Model:
Serial Number:
Purchase Date:
Repair Date:
Service Center:
Service Center Address (If known)
Service Center City
Service Center State
   
 
1. The acceptable time of repair for a product should normally be

Next Day

3 Days or Less

1 week or less

1-2 weeks

2-3 weeks

  

 

Please answer the following questions on a scale of 1 to 5, with 1 being Poor and 5 being Excellent.
2. In your opinion, the time of the repair of your product was: Poor    1 2 3 4 5   Excellent
3. This Service Company's attitude, manners and concern for your service issue was: Poor   1 2 3 4 5  Excellent
4. The Service Company's explanation of what was done to repair your product was: Poor   1 2 3 4 5  Excellent
5. The repair quality delivered by the service company was: Poor   1 2 3 4 5  Excellent
5a. If your question 5 rating was 1 or 2, please give a brief reason for the low score:
6. The overall level of service provided by Pioneer was: Poor   1 2 3 4 5  Excellent
7. If your product was repaired out of the warranty period, what is your impression of the Total repair charge? Poor   1 2 3 4 5  Excellent
8. Had your product not been under warranty, what would have been an appropriate charge for this type of repair?

$50-$100

$100-$200

$200-$300

$300-$400

$400-$500

over $500
9. Would you purchase another Pioneer Product? Yes

No Not Sure

10. In your opinion, the one factor most important to providing superior service is:

Repair charge

Repair quality

Repair speed

Attitude of staff

Business hours
11. In your opinion, the one factor most important when deciding to purchase consumer electronics products is:

Product Styling

Friend/Relative Advice

Brand Reputation

Dealer/Retailer Advice

Product Service

Product Features

  

Product Price

Product Quality

Other (describe)

 
12. Open comments concerning Pioneer service:
13. Please enter your email address if you would like to assist in our Continuous Improvement Program or receive additional information on Pioneer products.